The Registration Supervisor is responsible for the efficient, orderly and expeditious registration of FMC patients. Provides supervisory oversight and direction to outpatient registration. Implements and coordinates strategic initiatives of the department.

KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS

Interviews, selects, hires and retains employees.

Ensures orientation and training for employees.

• Manages performance
• Executes progressive discipline up to and including termination
• Performs compliance requirements as outlined in the Employee Handbook
• Manages front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision.

Assesses and completes employees’ performance evaluations.

Responsibility for all policies and procedures for compliance in registration.

Coordinates directly with clinical Directors and all nurse managers to ensure proper departmental coordination and segregation of duties.

Responsible for departmental productivity.

Ensures proper staffing levels for departmental operations are maintained.

Ensures patient financial and personal demographic information is recorded in an accurate and timely manner.

Ensures appropriate signatures, copies of insurance coverage are obtained.

Verifies and documents insurance benefits and coverage.  Communicates this information and financial responsibility to the Patient/Guarantor

Ability to communicate orally and in writing effectively with  staff, patients, physicians, hospital personnel and other customers

Responsible for the availability of supplies and for supply replacement

Responsible for formulation of staff schedule

Conducts monthly audits on a sampling of all staff’s Registrations to ensure accuracy

Correct unbilled accounts pending Registration information

Reviews and maintain IS dictionaries to ensure system efficiency

Remains current with Managed Care affiliations

Conducts staff meetings to ensure effective communications are maintained

Remain current with all rules and regulations affecting Registration, FMC and reimbursement.

DCH Standards:

Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.

Performs compliance requirements as outlined in the Employee Handbook

Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

Requires use of electronic mail, time and attendance software, learning management software and intranet.

Must adhere to all DCH Health System policies and procedures.

All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

High school graduate or equivalent. Minimum two years of previous supervisory experience required.  Healthcare supervisory experience preferred.  Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the hospital.  Must be able to interpret third party, private insurance coverage and hospital rates to patients. Knowledge of health care reimbursement and use of effective point of service collections required. Knowledge of medical terminology required. Must be able to interpret third party, private insurance coverages and hospital rates to patients. Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

Working indoors in a cubical area, sitting 80% of the time, standing 5%, kneeling 2.5%, squatting/crouching 2.5%, stooping 5%, and walking 5%.  Activities include lifting of 35 lbs maximum which would be a two (2) man lift, frequent lifting and/or carrying 20 lbs. occasionally.  Ability to push or pull over carpet floors, concrete ramps and on varied surfaces, a four wheel cart with 50 lbs. of paperwork.

Filing ledgers or finding ledgers requires reaching, pushing, pulling, extending the hands and arms in any direction.  Stooping and bending the body forward by bending the spine at the waist.  To reach lower areas requires kneeling by bending the legs at the knee of crouching by bending the body downward and/or forward by bending the legs and spine.  This is 50% of daily work.

Communication through talking, expressing and exchanging ideas by means of the spoken word.  Hearing; perceiving the nature of sounds by the ear in order to communicate.  Seeing; use of vision to determine characteristics of objects, depth perception, color vision with the ability to distinguish color, coding on ledgers, near/far activity 100% daily.

Ability to figure complex computations and communicate these figures to the public.

Mental capability to maintain patient confidentiality 100% of the time.

Physical presence onsite is essential.  Hearing and vision must be normal or corrected to within normal range.  Able to perform the duties with or without reasonable accommodation.