Summary: The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.

Minimum Requirements:

Minimum educational requirement for this position is a High School Diploma or GED, in addition to prior experience in customer service or call center. The ideal candidate should possess a strong passion for delivering exceptional and professional customer service. Effective communication skills, both verbal and written, are a must. The candidate should also have a high level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.

Duties and Responsibilities:

Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:

--Digital Banking

--Telephone Banking

--Debit/Credit Card Maintenance

--Core System daily banking

-Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.

-Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.

-Other duties as assigned.