Dixie Pulp & Paper, Inc. is in need of a Customer Service / Account Representative for our Tuscaloosa, AL Home Office location. This position is not a sales position or a call-center type role. It involves assisting / managing specific customer and supplier accounts that have already been secured by the sales team. 

Responsibilities to Include, but Not Limited to:

- Communicate and coordinate with customers, suppliers, vendors salespeople, and other departments within the company with the goal of answering questions, solving problems, and meeting their needs

- Highly developed sense of integrity and commitment to customer satisfaction

- Handle and resolve all verbal and written correspondence timely, professionally and with a respectful, caring and responsive attitude.  This includes emails, memos, letters, spreadsheets, BOL’s, etc.…

- Understand and carry out oral and written instructions

- Prepare various customer reports, memo’s, letters as needed

- Inspect and Analyze documents and correspondence for accuracy and follow up needed

- Keep records of customer interactions and transactions

- Record details of inquiries, comments, complaints and actions taken

- Maintain customer/supplier databases

- Demonstrates independence, solid judgment, flexibility and problem solving in everyday duties

- Shows determination and perseverance to complete responsibilities to ensure deadlines and resolutions

- Completes work in an accurate and thorough manner

- Utilize computer and various software packages (Cietrade, Excel, Word, Microsoft Outlook) to complete daily responsibilities

- Possess a strong work ethic and team player mentality

Experience

- 3 to 5 years office work experience in a service or logistics related industry is preferred

- Strong decision making and analytical abilities

- Strong detail orientation and communication / listening skills

- Strong organizational skills to manage workflow and time

- Has a pleasant, patient, friendly, and can-do attitude

- Paper background is a plus

Compensation

- Competitive base salary commensurate on experience

- Benefits include Medical, Dental, Vision and Life Insurance, Paid Vacation and Holidays, Profit Sharing Plan, 401k, plus other office perks

Dixie Pulp & Paper, Inc. is an Equal Opportunity Employer

All candidates must pass a background screen