The Operations Training Specialist will work with the L&D team to help design, develop and deliver training programs to support the operational success of Alabama One Credit Union. This role will also help facilitate New TEAM Member orientation and job-related technical training for employees across various departments.

Duties and Responsibilities: 

Training Design & Development:
• Develop and implement training programs, materials, and tools tailored to operational processes and best practices.
• Evaluate and update training content regularly to reflect changes in procedures, technology, or company policies.
Program Facilitation:
• Conduct engaging training sessions, workshops, and hands-on demonstrations for new and existing employees.
• Facilitate group training and e-learning initiatives.
On-boarding Support:
• Collaborate with HR and hiring managers to deliver effective on-boarding programs for new hires.
• Ensure employees understand company operations, tools, and workflows.
• Performance Monitoring:
• Assess training effectiveness through surveys, tests, and performance metrics.
• Provide feedback and recommendations for ongoing skill development and productivity improvement.
Operational Process Support:
• Serve as a subject matter expert on operational processes, tools, and compliance requirements.
• Work with department leaders to identify knowledge gaps and create solutions.
Compliance and Documentation:
• Maintain accurate training records, schedules, and reports.
• Ensure all training complies with legal, safety, and industry standards.
• Other duties as assigned.

Minimum Requirements: 

Bachelor’s degree or equivalent experience; 1+ year of experience training (ILT and virtual one-on-one & group); excellent research, analytical, and problem-solving skills; exceptional written and verbal communication; commitment to quality, service oriented, and a high work ethic. Must be able to travel between branches locally and throughout the state as necessary.
Prefer experience with Articulate 360 suite; general knowledge of credit union processes such as tellering, lending, member service, online and telephone banking, and debit and credit cards.

Preferred Qualifications: 

• Experience in the Financial Services Industry. Previous experience in a credit union, bank or other financial institution with a understanding of financial operations and compliance requirements.
• Knowledge of Credit Union Regulations- Familiarity with credit union specific regulations, such as the National Credit Union Administration (NCUA) and state-specific compliance standards.
• Proficiency in Financial Software - Experience with credit union core systems (Keystone, Ascensus,etc.).
• Alignment with Alabama One's mission and value for community involvement and member financial well-being.